Minnesota law designates certain professionals — including facility staff, health care providers, social workers, and others working with vulnerable adults — as mandated reporters required to report suspected maltreatment to MAARC (1-844-880-1574). Family members and concerned neighbors are not legally mandated but are strongly encouraged to report suspected abuse or neglect through the same statewide line.
What to do next
The mandated reporter distinction matters most for professionals with a legal duty to report, but MAARC accepts and investigates reports from anyone, including a concerned family member, friend, or neighbor who isn't under any legal obligation to call. A Twin Cities resident who notices signs of neglect at a relative's assisted living community, or a neighbor concerned about an older adult living alone, should not hesitate to report just because they aren't a mandated reporter under the statute — the report goes through the same intake and county routing process either way. Reports can typically be made anonymously if the reporter prefers, and MAARC staff are trained to help callers describe the concern even if they're unsure it rises to a reportable level.
Related questions
- How do I report abuse or neglect at a Twin Cities facility?
- Is MAARC the same everywhere in Minnesota, or does each Twin Cities county have its own abuse hotline?
- What counts as financial exploitation of a senior in Minnesota, and where do I report it?
- What happens after I call MAARC to report suspected abuse?