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How to Verify a Facility's License

The state tools that show license status and inspection history, and why a clean review page means nothing about the regulatory record.

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Home›State Rules›How to Verify a Facility's License

How to check a community's record yourself

Before touring or signing anything, verify a community's actual license status directly with the state -- don't rely on a facility's website claims alone.

  • MDH Health Care Provider Directory -- MDH's free, daily-updated public lookup tool. Search by provider type ("Assisted Living Facilities" or "Assisted Living with Dementia Care Facilities"), county, city, or name to confirm current license status, address, and administrator of record. Search the MDH Health Care Provider Directory.
  • Minnesota Assisted Living Report Card -- a public quality tool showing Resident Health, Safety, and Staffing ratings drawn from MDH survey results, updated quarterly. View the Assisted Living Report Card (for nursing homes specifically, use the separate Nursing Home Report Card).
  • File or check a complaint -- MDH's Office of Health Facility Complaints takes complaints against licensed facilities at 651-201-4200 (Twin Cities metro) or 1-800-369-7994 (greater Minnesota), during normal MDH business hours. This is different from the 24/7 abuse-reporting line (MAARC) covered elsewhere on this site.

What to actually look at once you are in there

Pulling the record is easy. Reading it usefully is the part nobody explains.

  • Match the license type to your parent's needs, not just to today. Ask directly about admission and retention criteria.
  • Check the licensee name against the operator. Ownership turns over regularly, and buildings are often marketed under a brand that differs from the license holder.
  • Read deficiency narratives, do not count citations. A missing signature and an injured resident can appear in the same document, formatted identically.
  • Look for repetition across surveys. One citation is an incident. The same finding across consecutive surveys is a pattern.

Questions families ask

How do I report abuse or neglect at a Twin Cities facility?

Call the Minnesota Adult Abuse Reporting Center (MAARC) at 1-844-880-1574, a statewide line staffed 24/7, to report suspected physical, sexual, or emotional abuse, financial exploitation, or neglect of a vulnerable adult anywhere in Minnesota, including all seven metro counties. MAARC routes the report to the correct county or Tribal agency for investigation. Call 911 first if someone is in immediate danger.

Is MAARC the same everywhere in Minnesota, or does each Twin Cities county have its own abuse hotline?

MAARC is a single statewide intake line — 1-844-880-1574 — used by every county in Minnesota, including Hennepin, Ramsey, Dakota, Anoka, and Washington. There is no separate county-specific abuse hotline; MAARC itself routes each report to the appropriate county or Tribal social services agency for investigation after intake.

What counts as financial exploitation of a senior in Minnesota, and where do I report it?

Financial exploitation of a vulnerable adult — including undue influence over finances, theft, or misuse of a power of attorney — should be reported to MAARC at 1-844-880-1574, the same statewide line used for other forms of suspected abuse or neglect. If a specific licensed facility is involved and the concern also touches on regulatory compliance, MDH's Office of Health Facility Complaints (651-201-4200) can be contacted separately.

Am I a mandated reporter if I suspect a neighbor or relative in senior care is being neglected?

Minnesota law designates certain professionals — including facility staff, health care providers, social workers, and others working with vulnerable adults — as mandated reporters required to report suspected maltreatment to MAARC (1-844-880-1574). Family members and concerned neighbors are not legally mandated but are strongly encouraged to report suspected abuse or neglect through the same statewide line.

What happens after I call MAARC to report suspected abuse?

MAARC serves as the statewide intake point; after taking the report, it routes the case to the appropriate county or Tribal social services agency (or to MDH or another licensing board, if the concern involves a licensed provider's compliance) for investigation. MAARC itself does not conduct the on-the-ground investigation — that happens at the county level.

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