Home care providers in Minnesota are licensed and regulated by MDH, and complaints against a licensed home care agency go to the same Office of Health Facility Complaints line as facility complaints: 651-201-4200 (metro) or 1-800-369-7994 (greater Minnesota). No separate, dedicated home-care-only complaint hotline exists.
What this means in practice
This surprises some families who expect in-home caregiving agencies to be regulated differently from a physical assisted living building, but Minnesota folds both under MDH's health facility regulation umbrella. Before hiring an agency to bring caregivers into a parent's home anywhere in Hennepin, Ramsey, Dakota, Anoka, or Washington County, it's worth confirming the agency holds an active MDH home care license — not all companies offering 'companion care' or 'homemaker services' are required to be licensed if they don't provide hands-on health-related tasks, so ask specifically what license, if any, the agency holds and what services fall under it before signing a service agreement.
Related questions
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- How do I check if a facility is licensed in Minnesota?
- Is independent living the same as assisted living in Minnesota?
- What's the difference between an MDH complaint and a MAARC abuse report?
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