No. Contacting the Minnesota Office of Ombudsman for Long-Term Care at 1-800-657-3591 is free and does not require an attorney — the office exists specifically to provide free advocacy and complaint resolution for long-term care residents and their families.
How this actually works
Many Twin Cities families hesitate to raise a concern with a facility because it feels adversarial, or they assume they'd need to hire a lawyer to be taken seriously, but the ombudsman program exists precisely to lower that barrier. In most cases, an ombudsman staff member can look into a concern, talk with facility staff, and help work toward a resolution without any legal action being necessary. That said, for situations involving potential financial exploitation, a wrongful eviction the facility refuses to reverse, or suspected abuse, a family may eventually want to consult an elder-law attorney or file a formal MAARC report in addition to contacting the ombudsman, since the ombudsman's role is advocacy and resolution, not legal representation or law enforcement investigation.